Digitising public payments: Lessons from FAAN’s cashless reform, By Shona O Oluwatola

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The future of public service delivery is digital. While the transition is inconvenient, adoption inevitably comes with friction. As more public services move towards cashless and digital systems, temporary disruption should not obscure long-term gains in transparency, efficiency, and revenue integrity. What matters most is managing transition deliberately, documenting lessons learnt, and applying those lessons […]
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